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Matthew Nestor
Technical Communications Expert

About

Highly detail-oriented technical writer with experience in developing and implementing documentation workflows for SaaS businesses. Skilled in creating comprehensive, user-friendly documentation that educates and empowers readers. Proven ability to integrate customizations and maintain a seamless user experience across various Help Center or Knowledge Base platforms.

Work Experience

Outlier AI
Remote
An AI training platform.
https://outlier.ai/
December 2024 – Present
Prompt Trainer
Highlights
  • Write and optimize prompts to train LLMs and AI chatbots.
ClickFunnels
Remote
An e-commerce and marketing SaaS company.
https://www.clickfunnels.com/
July 2022 – May 2024
Documentation Technical Lead
Highlights
  • Collaborate across teams, including engineering, marketing, ops, and other subject matter experts to ensure timely updates and coverage of new features for support teams and a diverse range of end users.
  • Lead efforts to restructure content for improved usability, accessibility, and efficiency.
  • Create and maintain a Help Center and Knowledge Base using a docs-as-code workflow.
  • Create training materials for other writers and staff members.
  • Draft, review, revise, and approve new and existing documents while meeting deadlines.
  • Develop scripts, using Python, JavaScript, and more, for detailed and accurate reporting with Microsoft Excel compatible spreadsheets, automation, testing, and publishing via API.
  • Use Microsoft Word compatible documents for drafts, reviews, comments, etc.
ClickFunnels
Remote
https://www.clickfunnels.com/
September 2021 – October 2022
Technical Support Specialist
Highlights
  • Provide world-class technical support for a SaaS platform to various entrepreneurs of varying skill levels.
Adna Technologies
Lansing, Michigan
A fully managed IT (MSP) company.
https://www.teamadna.com/
March 2018 – May 2020
Help Desk Specialist
Highlights
  • Created and maintained detailed documentation and notes, improving efficiency and ensuring high-quality customer support.
  • Developed PowerShell scripts and custom tools, maintained with Git, to improve efficiency and automation.
  • Administrate and utilize Microsoft Office and Sharepoint for file sharing, collaboration and organization.
  • Administrate and utilize Microsoft Outlook for communication across multiple businesses.
Jurassic Quest
Travel
A traveling dinosaur exhibit.
https://www.jurassicquest.com/
May 2016 – February 2017
Electrical and IT
Highlights
  • Set up, configure, and troubleshoot wireless networks, computers, and devices, ensuring smooth operation of life-size animatronics and attractions.
  • Build and maintain an educational trivia game with a Raspberry Pi using GPIO, Bash, Python, HTML, CSS, and JavaScript.

Projects

  • cf2-docs: ClickFunnels Help Center content.

Contact

1128 W Michigan Ave
Lansing, Michigan MI 48915 US
+1 (253) 632-0664
mtthwnestor@gmail.com
https://matt.piperpages.net/cv/
LinkedIn
mtthwnestor
GitHub
mtthwnestor
GitLab
matt

Education

Skills

Technical Writing Master
SaaS Help Center Knowledge Base Zendesk Freshdesk Diátaxis Information Development SEO Microsoft Word
Docs-as-Code Master
Gatsby Jekyll JSX MDX YAML API Markdown JavaScript React Liquid Agile Microsoft Excel
Video Intermediate
Adobe Premiere Camtasia SnagIt ffmpeg
Git Intermediate
GitHub GitLab CI / CD Collaboration
Web Development Intermediate
React Liquid HTML CSS Tailwind JavaScript JSX MDX
Scripting Intermediate
Python JavaScript PowerShell API JSON Automation
DevOps Master
Docker make Bash Git YAML
AI Intermediate
Artificial Intelligence LLM RAG Ollama API LangChain

Interests

Homelab
Self-hosted Networking Linux Ansible Docker
Open Source
Linux GitLab Raspberry Pi
Gaming
Nvidia Steam Open Source

References

Matthew is constantly looking to improve himself and the team by learning and sharing skills that benefit us all.

Matthew does a stellar job of staying on top of new functionalities that are otherwise complex for the average user.